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Allied Services Home Health earns national award for patient satisfaction

  • Category: Home Health
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  • Written By: Allied Services Integrated Health
Allied Services Home Health earns national award for patient satisfaction

Allied Services Home Health has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2021 calendar year.

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2021 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 2,500 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients”, said Rob Paulsson, President of SHP.

Allied Services Home Health serves patients in Luzerne, Lackawanna, Monroe, Pike, Susquehanna, Wayne and Wyoming County, bringing medical care to patients in their own homes. In 2021 alone, the program served 1777 patients. The service combines Allied Services depth of experience in nursing and rehabilitation to provide skilled nursing, rehab medicine including physical, occupational and speech therapy along with medical social services and home health aides.

Melissa Kelleher, RN, BSN, Assistant Vice President, Allied Services Home Health, credits the strength and depth of her staff’s professional experience and training, and their commitment to putting patients first with the agency’s latest industry award.

“Our Home Health team goes above and beyond to ensure the safety and well-being of our patients. This latest award is a demonstration of our team’s dedication to delivering quality care where and when our patients need us," said Kelleher. 

Learn more about Allied Services Home Health.

About Strategic Healthcare Programs (SHP)

Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance. Read more about the SHPBest awards program, including methodology and award recipient lists at